If you sent funds to a Coinomi address, but they do not show in your wallet, please troubleshoot according to these guidelines. 


  1. Make sure that the funds have confirmed at your Coinomi address. It's very common for services like exchanges to delay sending of coins. Once funds are confirmed at your Coinomi address, they will be shown in your Coinomi wallet. The sender should provide you with a transaction ID (transaction hash) that can be searched with a blockchain explorer of the coin sent. If the funds have not confirmed after 48 hours or do not show on the explorer, please contact the sender as the funds were never sent or returned to them.

  2. Verify that you sent funds to the correct address. The address you sent funds to needs to be exactly what is shown in Coinomi. If you sent to an address that is different by even one character, then it will not be possible to recover the sent funds.

  3. Check that you sent the coins to Coinomi using the correct blockchain network. Your Ethereum wallet (and its tokens) can only show transactions on the Ethereum network. Likewise, the BNB wallet can only show transactions on the BNB network, and so on. If the transaction was sent on a network different than the one the receiving address is prepared to accept. you will need to follow the instructions here.

  4. Your device could be having simple refresh issues. Select "... / Resynchronize" once to force a new refresh.

  5. Your device could be having connection problems with our servers, seeing a red or grey dot on the coin logo is an obvious sign of this. Please try the suggestions here.

  6. Make sure you are running the latest version of Coinomi. Older versions may not show deposits from coins that received major updates.

  7. Your main wallet of a network will only show the balance of the network's main coin. For example your Tron wallet will only show the TRX balance. If you received a token like USDT, open the wallet of the network used to receive, press the blue + button, select "add tokens" and add the appropriate token wallet to see its balance.

  8. Smart contract transactions may not appear in your wallet's transaction history, but will count towards your balance. Some exchanges process withdrawals via their smart contracts, so while their transactions will not be visible in the app, they are correctly received if you check your balance.


Only once you have tried all of the above suggestions


If you are still unable to find sent funds that have been confirmed, please open a support ticket and include the;

- Address you sent to (a screenshot of your Coinomi wallet's receive tab if you sent to a Coinomi address) 

- The transaction ID in plain text (If you do not have this please ask the sender for it)

- Details of which coin you expect to receive, and the network in which it was sent